From receipt of the goods by the customer, this has a right of withdrawal, i.e. H. A period of 14 days to return the delivered goods, whereby the costs of returning will be at its expense

Only products that were bought via the e-commerce website are unopened and returned in the original packaging can be refunded.

The procedure is as follows:

The customer sends an email to to make a reimbursement request.

The buyer sends the goods back to the following address at their own expense: 
BIM-BA Shop (
Hinterbergstrasse 2
CH-6318 Walchwil

The product must be completely, properly protected, in the original packaging (unopened) and at most with any accessories.

Products that are at are bought, have a guarantee of 2 years from the date of purchase. The guarantee does not apply in the event of a defect that is due to improper use or handling.

The product is at the internal department Controlled, which confirms the refund or not, in particular by checking whether the product was completely returned and in a condition that is suitable for the re -marketing, as is intended in the right of withdrawal.

If the goods correspond to the return requirements, it can be refunded or exchanged.


If the goods do not meet the return requirements, it will be returned to the customer, which cannot therefore request a refund.